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Tourisoft Sàrl     History     Partners     Product     Tomnium™ Tourist Office Manager     Description     Main characteristics     System requirements     Screenshots     FAQ     Pricing structure     Frequently asked questions   Please, click on a question to see its answer. Click on the answer, to close it again.   Question:   Increasingly I receive reservation requests by e-mail. What would be the advantage of Tomnium™, the Tourist Office Manager for me? Question:   How long is the start up phase of Tomnium™, the Tourist Office Manager? Question:   Does Tomnium™, the Tourist Office Manager, know how to manage time/capacity schedules? Question:   How does Tomnium manage requests for availability? Question:   Does the tourist office enter all the data from its partners? Question:   Who manages the partner data entry? Question:   How do I know that the tourist appearing at my reception desk has paid for his reservation? Question:   How do I change the prices of my products? Question:   Can I enter special prices for certain days? For instance a lower price on Mondays? Or a higher or lower price in the weekend? Question:   What happens with the money the tourist has paid? Question:   What is the chance that a tourist spends his vacation with us and does not pay his bill? Question:   What if the tourist office has a website already? Question:   What if one of my partners has a website already? Question:   Can a tourist cancel his reservation? Question:   Does the tourist have to pay his reservation right away ? Question:   Does Tomnium™, the Tourist Office Manager contain a statistics function? Question:   If I buy Tomnium™, the Tourist Office Manager today, won’t I have an obsolete version tomorrow? Question:   Is Tomnium™, the Tourist Office Manager, capable of managing packages? Question:   Does Tomnium™, the Tourist Office Manager, know how to manage events? Question:   Does the use of Tomnium™, the Tourist Office Manager generate a lot more work for the tourist office employees? Question:   Can Tomnium™, the Tourist Office Manager display information in multiple languages? Question:   What do I do when a tourist wants a product that is not available on the desired date or in the correct quantities?       Answer:   Each time a tourist makes a reservation request for one of your products, this is indicated on your Tracking System screen. If you can not confirm the availability of the product, you can offer the tourist a comparable product. The tracking system screen shows you the selection criteria the tourist used. This might help you find an alternative for him. If you find him an alternative product, the tourist will see this in his own Tracking System screen. Here he can agree, or not, with the alternative you offered. If you can not offer an alternative, click on the line of the unavailable product. A screen opens. Then click on Cancel. This causes an alarm with an agent in your tourist office. He now knows that: • the tourist requested a product with you • the product is not available • you can not provide an alternative The agent will now try to find an alternative with another company, using the same criteria the tourist used to make his initial choice. He will then contact the tourist to discuss the alternative.           Languages     Deutsch     English     Français     Nederlands     Latest news         To see the full story, click on the summary above.     Press releases     Print press releases

Tourisoft Sàrl Les Chesaux-Dessus D4 CH-1264 Saint-Cergue Switzerland Tel: +41 22 360 03 70 Fax : +41 22 360 03 73 E-mail : info@tourisoft.com